Success stories

Multilingual Web content management

Document management

Operations were choked by a flood of paper, most of it not where it needed to be at any given time.  iData resources were employed to develop and implement a private-label agency management system that would feature secure, ubiquitous access by company personnel to any document in any client’s file.  Payback was immediate and dramatic.  Learn more.

Automating event registration and email

A technology trade association was struggling to stay in touch with members and to administer the events that formed a core part of the organization’s mission.  iData implemented the Synapse Publisher^TM content management system and Event ManagerTM online event registration system.  Instead of focusing on administrative tasks, client users now spend the bulk of their time working to connect with members and develop programs that will better serve both the membership and the larger community. Learn more.

Membership management

The client was experiencing rapid growth as it became the recognized leader in its industry for training and certification and became a key voice for members.  The labor intensive process required to maintain the Web site, publicize events and training classes, and process event and class registrations was threatening to overwhelm the client’s staff.  After implementing implemented the Synapse Publisher^TM content management system, Membership Manager^TM membership administration component,  and the Event Manager^TM online event registration system the effort required to update the website has been substantially reduced.  The client’s sales and marketing staff has been able to implement new incentives for joining the organization, and all staff members have been able to spend more time on core member services and less on administration.  Learn more.

Knowledge management for IT best practices

The client had invested heavily in developing an IT methodology for large scale package software implementations.  Despite the success of this methodology in providing a framework for organizing projects, in practice it provided implementation teams with few practical tools.   iData resources built a customized, Web-based knowledge management application based on the client’s methodology.  Learn more.   

eCommerce extranet

Resellers knew and liked the manufacturer’s measurement instruments, but they struggled to integrate these instruments into the complete solutions required by end customers because of the technical knowledge required.  They tapped iData to develop a private label e-commerce and knowledge portal.  Resellers report increased customer satisfaction and improved competitiveness.  Learn more.

Compliance solution

The client also had no way of tracking when emails were received and opened and no easy way of tracking downloads to by particular customer.  This meant that end customers would often neglect to download and file updates, and they would then blame the client for not sending updates.  iData worked with the client to implement a complete content management, email and analytics solution.  In addition to saving time and effort by automating a manual Web publishing and bulk email process, the client was able exactly document their compliance with service agreements to customers.  Learn more.